Just got your first Mac? Start here
FAQ

Questions

Reasonable questions, answered plainly.

If yours is not here, ask, and it will probably end up on this page.

▶Is it actually free?

Yes, all hundred lessons, permanently, for anyone reading them. There is no paid tier, no wall partway through, and no $297 course waiting behind lesson eleven. The site is made by a studio that sells Mac software, and that is how it pays for itself.

▶Do I need an account?

No. There is nothing to sign up for. Your progress is saved in your own browser, so you can close the tab and come back to where you left off.

▶What happens to my progress if I clear my browser?

You lose your place and nothing else. That is the trade for asking nothing from you. There is no account to recover because there is no account.

▶Do I have to start at Level 1?

No, though most people should. If you have had a Mac for years and just want to be faster, start around Level 4 or skim Levels 1 to 3 and tick off what you already know. Nothing is locked.

▶How long does the whole thing take?

Level 1 is about twenty minutes and is the one that changes the most. After that, each level is roughly fifteen to thirty minutes, except the last three, which are more like an evening each. There is no rush and no deadline.

▶Which version of macOS is this for?

The current release. Where Apple has recently moved something, the lesson says so. If you are on an older Mac most of it still applies, since the fundamentals have barely changed in a decade.

▶Do I need to install anything?

Not for Levels 1 to 6. Those are entirely the software your Mac already came with, so it works on a locked-down work laptop. Levels 7 to 10 introduce third-party tools, each with the free option named.

▶I came from Windows. Is this for me?

Yes, but it does not assume it. The course teaches the Mac on its own terms rather than as a translation, because people arrive from Windows, Chromebooks, iPads, school computers and nowhere in particular.

▶Can I read it on my phone while doing it on the Mac?

That is exactly how it is built. Phone in one hand, Mac in front of you. Every lesson is designed to be readable in a glance so you are not scrolling mid-exercise.

▶A lesson did not work for me.

Tell us. Apple moves settings between releases and the fastest way this stays accurate is people saying when something no longer matches. Use the contact page and mention the level and lesson.

▶What is MacMaxx?

Your progress through the hundred, written as MacMaxx 37/100. It means you have learned 37 of the hundred things we think are most useful. It does not mean you know 37 percent of macOS, which would be a silly thing to claim.

▶What is ClipDrawer, and are you being paid to mention it?

ClipDrawer is a clipboard and snippet app made by the same studio that makes this course. So not paid. Owned, which is disclosed everywhere it appears. Every other tool in the course is recommended on merit with no commission attached to any of them.

▶Can I use this with my team?

Any individual can use it free, including at work. That will not change.

A company rolling it out is a different thing. If you want a version for your team — your own branding, your own setup steps, the specifics of how your IT is configured — that is something we build to order, and it is worth an email. Tell us how many people and what you need.

▶My Mac is broken. Can you help?

No, and we would rather say so plainly than leave you waiting. We teach people how to use a Mac; we are not Mac support and we cannot help with a machine that will not start, a repair, a hardware fault, or an account you have lost access to. Apple Support handles all of that and it costs nothing to ask. If a lesson does not match what you see on screen, that one we do want to hear about.

▶Is anything in the guide risky?

Almost nothing. The great majority of it is keyboard shortcuts and settings that reverse in seconds. Where a step could lose you something, such as encryption or recovery keys, it is marked and explained rather than just recommended, and we say when to leave it alone. Your Mac and your settings remain your decisions.

▶Can I share it?

Please do. It is free, there is nothing to sign up for, and sending it to someone who just got a Mac is the single most useful thing you can do with it.